Effective Date: 26-05-2025

At Luxeton, we are committed to customer satisfaction. If you are not fully satisfied with your purchase, we’re here to help.

  1. Return Eligibility
    To qualify for a return:

Items must be returned within 30 days of the delivery date

Products must be unused, in original condition, and with all original packaging

Proof of purchase is required (order number or receipt)

  1. Non-Returnable Items
    The following items are not eligible for return:

Gift cards

Final sale or clearance items

Custom or personalized products

Items marked as non-returnable at checkout

  1. Return Process
    To initiate a return:

Email us at support@luxeton.com with your order number and reason for return

We will provide return instructions and a return shipping address

Pack the item securely and ship using a trackable method

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).

  1. Refunds
    Once we receive and inspect your return:

We will notify you of the approval or rejection of your refund

If approved, your refund will be processed to your original payment method within 5–10 business days

Shipping charges are non-refundable unless otherwise noted.

  1. Exchanges
    We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.
  2. Damaged or Incorrect Items
    If you receive a defective or incorrect item:

Contact us within 7 days of delivery

Include a description and photo of the issue

We’ll make it right by offering a replacement, store credit, or refund

  1. Contact Us
    For any return-related inquiries, please contact:

Email: support@luxeton.com
Website: https://luxeton.com